Analyst, Channel Operations

National Industries for the Blind (NIB) is currently seeking an experienced Analyst, Channel Management person for our Channel Operations department at our headquarters in Alexandria, VA. This is a hybrid position requiring on site work in Alexandria three days (Tuesday, Wednesday, and Thursday) per week. This is an exempt full time position with an annual salary of $65,340 - $81,648 paid bi-weekly. We do not offer relocation. We do not offer visa sponsorship. We do not offer visa renewal.

Position Purpose

The Analyst, Channel Operations provides operational support to Channel stakeholders including non-profit agencies, distribution partners, federal agencies, and internal partners.

Essential Job Functions

• Support product lifecycle management for AbilityOne NSNs including monitoring new product introductions, NSN additions and deletions, SKU transitions, price changes, communication product substitutions/modifications, and ensuring all updates are accurately reflected across distributor files and internal systems
• Assist with operational issues affecting federal customers, including backorders, pricing discrepancies, product availability gaps, and data misalignment across PLIMS, GSA, Amazon, wholesalers, and internal databases
• Support analysis and review of 51.542 sales data
• Maintain, update, and verify product data across channel partner platforms and internal systems, including quarterly product launches and ad-hoc product additions
• Support the quarterly product launch process by entering product specifications, operational contacts, and Safety Data Sheets (SDS) into wholesaler systems to ensure accurate product availability and readiness
• Route pricing inquiries to the appropriate team or channel, ensuring timely and accurate resolution for internal and external stakeholdersExperience
  
  • Three (3) to five (5) years of operational support experience, resolution of customer support issues and working knowledge of related industry and business practices
    
  Education, Certifications, and Licensure
  
  • Undergraduate degree from a regionally accredited university or college
  • An equivalent combination of education and/or experience may also be acceptable
  • Proficiency in Microsoft Office, including Outlook, Word and Excel at an advanced level
  • Experience using Zoom, Microsoft Teams, and/or other online meeting platforms
  • Knowledge of AbilityOne policies 51.540 and 51.542, ensuring compliance with program requirements and supporting accurate reporting and operational processes
    
  Minimum Technical Skills and Experience
  Equal Employment Opportunities Statement
  NIB is an equal opportunity employer and is committed to fostering an inclusive and accessible workplace. We do not discriminate against any employee or applicant based on any protected characteristic or status. We also provide reasonable accommodations for qualified individuals with disabilities throughout the employment process. If you require an accommodation to perform the essential functions of the position, please contact Human Resources at [email protected]. We will engage in an interactive process to determine a reasonable accommodation, barring undue hardship.